As an institution, pointblank is committed to the UK Agent Quality Framework and pledges to create and maintain the highest standards of agent management, ensuring the UK remains a leading study destination for international students.
We have signed a pledge with the British Universities' International Liaison Association and the British Council, which declares that we are committed to:
- Empowering student choice and enabling informed decision making.
- Ensuring good agent governance and professionalism.
- Promoting ethical agent practices, professional knowledge, and competency.
- Increasing transparency and accountability.
Information for Applicants
At pointblank, we are committed to ensuring every applicant receives a professional, supportive, and transparent experience throughout the application and visa process.
Many applicants choose to apply directly, and our dedicated Admissions Team is available to guide you through each step, from initial enquiry to enrolment, including support with your visa application where required.
Alternatively, if you are applying through one of our authorised agents, they will assist you with your application, provide advice, and help you prepare and submit the necessary documents. While agents can offer valuable support, international students remain responsible for the accuracy of their application and all related communications.
We encourage you to take the time to explore our list of authorised representatives in your region below and work with the one that best suits your needs. The Student Guide to Choosing an Education Agent , developed by the British Council, is a useful tool to help you make an informed decision.
Complaints
At pointblank, we want every student to have a smooth, professional, and efficient application process whether applying independently or through an agent. If you encounter any difficulties or unprofessional behaviour while working with an agent, please contact us directly so we can look into the matter urgently.
You can submit a complaint by contacting our Academic Registrar at admissions@pointblankmusicschool.com. Please provide your full name, the name of the agency and the country in which they were providing you with application support, and a description of the issue. We will acknowledge your complaint within 5 working days and resolved within 21 working days. All complaints will be handled confidentially, and UK data protection regulations will be strictly adhered to. Any complaints regarding agent support will be handled with complete separation from any admissions decision or outcome should the complainant be an active pointblank applicant.
Information for Agents
As an institution, we require all authorised agents to work within and promote the principles of the National Code of Ethical Practice.
We require all agents to:
- Operate with integrity
- Advise objectively
- Show professional competence and due care
- Work transparently
- Work within the UK GDPR guidelines
- Act Professionally
All authorised agents are required to complete the British Council UK agent or Counsellor training programme and be registered on the British Council Database of Certified Agents.
Interested in a partnership with us?
New agents can express their interest in forming a partnership by completing our Expression of Interest Form.